Returns

At Pembrokeshire Golf, we want you to be able to be able to shop with confidence, which is why we aim to offer an easy and hassle free returns process.

The deadline for cancelling an order is 30 days from the date you received the goods, and you must inform us of this by sumbitting the item for return with the ‘MY ACCOUNT’ section of the website (pembrokeshire-golf.co.uk)

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging
• The goods are undamaged and are in a resalable state

The following goods cannot be returned:

• Goods made to your specifications or clearly personalized (Eg. Golf Clubs with personalised specifications)
• Goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (Eg. Socks, undergarments etc)

We reserve the right to refuse returns of any goods that do not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Pembrokeshire Golf Returns,
Haverfordwest Golf Club,
Arnolds Down,
Pembrokeshire,
SA61 2XQ

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail returns@pembrokeshire-golf.co.uk